Terms of Service

Welcome to Emma Brooke. By visiting emmabrooke.net, browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Emma Brooke Gilding’s relationship with you in relation to this website.

The term “Emma Brooke” or “us” or “we” refers to the owner of the website whose registered office is Tyddyn Norbury, Llangynhafal, Ruthin, Denbighshire, LL15 1RT, UK. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, copy and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Emma Brooke’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

We reserve the right to amend or change these policies and terms and conditions as and when we choose and you acknowledge that it is your responsibility to check this page regularly to update yourself.

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Terms & Conditions

  • All Client details are treated with the utmost confidentiality and discretion.
  • Cancellations for individual sessions (not part of a package) at short notice (less than 24hrs) will incur a charge of between 50% & 100%
  • Once you have signed up to a programme, you enter into a contract with Emma Brooke Gilding to pay for the programme in full, regardless of whether or not you complete the programme.
  • Emma Brooke Gilding reserves the right to amend or cancel any programme at any time, in which case a refund for any booked work not yet taken would be issued.
  • By agreeing to these terms when making a booking with Emma Brooke Gilding, you agree to these terms for any future bookings also (whether made via the online system or not)
  • All coaching sessions are 60-90 mins unless otherwise stated. Counselling sessions are 50 mins unless otherwise stated.
  • Each person must complete a booking or consultation form which will be retained for insurance purposes. I am registered with the Data Protection Agency (www.ico.org.uk) and treat all records legally and securely.
  • Any information you share with me is treated as confidential. Confidentiality will only be broken if I feel there is significant concern for either your health or safety, or the health or safety of someone else (particularly minors). I reserve the right to discuss cases with my Counselling Supervisor, who is bound by the same confidentiality, as part of my commitment to ethical practice and the terms of my Accredited Membership to the National Counselling Society.
  • I reserve the right to refuse to work with anyone deemed to be unsuitable for any reason.
  • It is vital to discuss medical conditions and medication prior to the commencement of treatment.
  • Refunds will not be given (except in the case made above) and outcomes are never guaranteed.
  • Any advice or suggestions made verbally, in session or in writing are merely suggestions and should be taken as such. Emma Brooke Gilding will not be held accountable or liable for anything as a result of such advice, suggestions or therapy.
  • All video calls are undertaken in a secure environment.
  • All copy, layouts, graphics, audios, videos and programs are (C) Copyright of Emma Brooke Gilding. All Rights Reserved.

By choosing to work with me you confirm the following:

  • You are not suffering from any diagnosed psychiatric condition, psychological illness or epilepsy and are not under the supervision of a psychiatrist (OR have disclosed this clearly on the consultation form).
  • You will provide me with your correct contact address and contact details
  • You will take part in all sessions free from the influence of either alcohol or drugs and are not taking any prescriptions medications (or have disclosed details of any prescription medications fully in the consultation form).
  • The location you will undertake sessions are safe and free from distractions and will inform me if there is anyone else present or monitoring the session.
  • You will not record the session without prior permission (I am happy to record the sessions separately for you if you would like).
  • You understand and accept that I may terminate the session without warning if I deem that the session has been booked for some other purpose than that stated and that, should this occur, you will remain liable for any session fee.

Informed Consent:

  • Possible Advantages and Disadvantages of Online Therapy: as with all things, there are pros and cons of online therapy including such disadvantages as lack of visual and auditory cues (as we would only see each other’s faces) and the limitations of confidentiality via technology (however I only use fully encrypted and secure software for video chat), and advantages that include easy scheduling, time management, being in your own home and a no need to incur transportation costs.
  • Booking systems, payment and online sessions are fully encrypted and your notes are stored on a fully encrypted, HIPAA compliant platform. Any emails, text messages or comments via social media are not encrypted.
  • I remain the owner of the therapeutic record including all transcripts (I do not record sessions), notes and emails. The client is informed that posting direct information about me or verbatim information from sessions is prohibited.
  • Client understands services are rendered under the laws or jurisdiction of the UK and is responsible for abiding by any laws applicable to them working with a therapist outside of their geographic location or jurisdiction.
  • Any requests for “friendship,” business contacts, direct or @replies, blog responses or requests for a blog response within social media sites will be ignored to preserve the integrity of the therapeutic relationship and protect confidentiality.

We reserve the right to amend or change these policies and terms and conditions as and when we choose and you acknowledge that it is your responsibility to check this page regularly to update yourself.

 

Last updated: 16th June 2017

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